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Client Guidelines

Pantry Member Rules

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Norwood Food Pantry – 150 Chapel Street – 781-291-3663

Open Saturday from 9am-11:40am.

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We are happy to serve ONLY residents of Norwood and Westwood, Massachusetts.

 

Clients can queue up in their vehicles, *DO NOT ARRIVE ON THE PROPERTY BEFORE 8:45 AM*


Clients may shop 2 times each month. We ask that you take only the food and supplies you need for your family.
All the people working at the pantry are volunteers. Please be patient. If you have any questions or problems, please ask to speak with the Pantry Director.


If you do not drive yourself, please make pick-up arrangements before arriving at the Pantry. The Pantry volunteers are not able to provide transportation for any client. This is a liability issue so please understand and respect our position.
Please refrain from eating, drinking or smoking in the building. NO SMOKING IS PERMITTED ANYWHERE ON THE GROUNDS.


Please remember that we are guests of this church. We are not permitted in any area of the building other than the waiting area and the Pantry (and the Restrooms, if needed).


We regret that we do not have facilities for child care. If you bring your children, please supervise their behavior. Because there is often a lengthy wait, we suggest you bring coloring books and crayons or some other quiet activity to keep them entertained.


For our clients who walk, children must sit beside you in the waiting area and may not run around or wander unsupervised.
While you shop, children may sit with a friend in the waiting area or there is a chair at the entrance to the shopping area. Children cannot walk through the shopping area due to safety concerns.


We ask that only one member per family enter the shopping area to allow clients to move more freely. We can take in only 3 clients at a time because of space constraints.


In an emergency, you may designate someone to shop for you. Send a note, including the name of the person, your name, phone number, and date and sign your name.


If you are unable to speak English, please bring a friend or family member who can translate for you.


IN CASE OF SEVERE INCLEMENT WEATHER, WE WILL HAVE PANTRY CANCELLATIONS ANNOUNCED on our voicemail at 781-291-3663 or on our website at NorwoodPantry.org or on our FaceBook page; https://www.facebook.com/NorwoodFoodPantry


It is against the rules of the pantry and of the church for anyone to distribute religious or political materials of any sort in the buildings, parking lot or on the property. This policy applies to all staff, volunteers, clients, visitors and anyone having anything to do with any Food Pantry activity.


If you have questions or concerns at any time, please speak with the volunteer at the Reception Desk, the In-take Coordinator, or ask to speak to the Executive Director.

Rules
Respect
Statement of Mutual Respect and Responsibility

At the Norwood Food Pantry, we want everyone who walks through our doors to feel safe, welcome, and valued. Our pantry works best when clients, volunteers, employees, and families come together with patience, kindness, and respect for one another.

 

Together, we can help create a caring community space by making sure our pantry remains:

  • A place where people are spoken to with respect; are not subjected to verbal abuse, inappropriate remarks or gestures, or intimidation based on sexual orientation, religious beliefs or spirituality, gender, age, race, national origin, ethnicity, disability, political affiliation, or any other real or perceived differences, including communication styles, physical characteristics, and learning styles; and where religious or political materials are not handed out or distributed.

  • A place where everyone’s personal boundaries are honored, including freedom from sexual harassment and unwanted physical contact.

  • A peaceful space, free from physical abuse, assault, altercations, threats of violence, or threatening or intimidating behavior.

  • A shared community resource where personal and pantry property is respected and protected.

  • A safe setting for all, free from the presence of anyone under the influence of alcohol and/or other substances.

  • A place where weapons of any kind are not permitted.

 

Thank you for doing your part to keep the Norwood Food Pantry a safe, caring, and welcoming place for our whole community. If someone is unable to follow these shared expectations, it may affect their ability to participate in services
provided by the Norwood Food Pantry.

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